General Information

General Information

  1. Our office is open Monday through Friday 8:00AM to 5:00PM. It is closed most Holidays and weekends. However, in case of emergency you may leave a message on our office phone or send us an email, which is checked regularly and we will follow up as soon as possible.

  2. We do not accept cash or post dated checks as payment for rent.

  3. When you view the property you wish to apply for in most circumstances that is the way the property is going to remain. Sometimes, on a quick turn around between tenants, cleaning, landscaping and minor repairs need to be made. However, most major items will not be changed, such as carpet or painting. If you have any questions about the condition of the home or items of concern you need to address those issues before applying or accepting the lease.

  4. Some properties do have additional appliances, such as a refrigerator, washer and dryer. These appliances are “as is”. If one of the appliances becomes inoperable and cannot be repaired or replaced at a reasonable cost, it is at the Owner’s discretion to replace the unit or have it removed. Due to the fact that appliances have no value toward the rental amount you will not be given a deduction in rent if the appliance needs to be removed.

  5. You will be required to return the property in a similar condition to how the property was when you first moved in. All carpets are required to be professionally cleaned at move out, the yard landscaped and the interior cleaned. Including: baseboards, windows, blinds, drapes and the interior and exterior of all cabinets and drawers. If any of these items still need to be cleaned we will hire our team to do it and deduct that charge from your deposits.

  6. You will be given an inspection report upon move-in that will have been completed by one of our staff. You have five days to go through your new home and add or change anything that has been missed and return it to us. The finalized move-in goes into your file so there is no questions about the condition of the home upon move out. If you do find something that needs repaired simply contact our office and we will schedule a repairman to correct the issue.

  7. Repairs can only be authorized by our office and completed by our team of repairmen. If you have a repair completed by yourself or by someone you hired without our prior knowledge or consent you will be responsible for the invoice.

  8. At no time are you allowed to deduct from your rent for any repair or any other reason. Partial payments will not be accepted and you may incur further late penalties by not providing full payment. If there is a problem you feel needs corrected please contact us. Lots of problems arise in a home and we will take care of them as quickly as possible. However, if any repairs needed are due to tenant negligence you will be responsible for the cost of the repairs.

  9. A qualified pool company of the Owner’s or our own choosing, services homes with pools and they will be permitted easy access without fear of pets or locks on the days they routinely service the pool. If the company is denied such access and repairs or extra chemicals are needed to restore the pool to correct operation you will be responsible for those costs and repairs. Likewise, if the pool company has not been regularly maintaining the pool and it is not in good condition, notify us immediately so we can handle the situation.

  10. As you know HVAC systems are major issues in our city. In order to keep them running efficiently and properly it is up to you to regularly change the filters. Filters are extremely cheap and are easy to replace. We recommend changing them monthly in order to avoid any undue pressure on the system. If a system is in need of repair and the technician determines the cause was plugged filters you will be responsible for the cost of the repairs. Changing the filters on a regular basis will reduce electric costs and help you avoid potential problems.

  11. Please remember that during the summer months we do have unexpected failures to HVAC units. We have a HVAC company that sets aside time for us everyday to follow-up on any repairs that are needed. However, you do have to be reasonable and understand not all repairs can be made without ordering parts, which may extend repair time. You can contact us and let us know a repair is needed and we can generally get the company out for repair within 48 hours. Law allows us 72 hours to follow-up on a repair of this nature, although most repairs are finished before then. If you feel you can’t stay in the home you are welcome to stay at a hotel or other place of your choosing but you will not be reimbursed for those expenses.

  12. Simple repairs such as light bulbs, air filters, toilet flappers and minor drain clogs are not the responsibility of the owner to have repaired or changed.

  13. According to the lease you are required to pay rent in a timely matter. However, we do understand emergency situations do occur and we are here to help you. Please notify us if you aren’t going to pay on time and why. If you are cordial and have a legitimate reason we can work with you. However, we cannot allow you to stay in the property without paying rent for an extended amount of time so you need to be reasonable. Further, please contact us and keep us in the loop. Ignoring us for any reason will not make it easier or better. Please consider that if rent is not paid the owner is generally not able to pay the mortgage, HOA dues, repair costs and other general items needed on a monthly basis, so you need to view it from both sides.

  14. When time comes and you are going to move out it is required you give us a 30 day written notice prior to the due date of your last month’s rent, 45 day if you are on a month to month basis via extension.

  15. Prior to vacating, make sure the interior has been cleaned, and the outside picked up and landscaped. Do not leave trash or items behind or anything that will require us to send someone out to haul away or take care of. Spots inside to remember to clean, are the refrigerator, stove/oven, floors, windowsills, fans, toilets, tubs, baseboards and blinds. Carpets must be professionally cleaned and a copy of the invoice provided to our office.

  16. After everything has been cleaned and removed from the premises you must turn the keys into our office to have officially moved out. You are given a certain number of keys/garage door openers at move in and you are required to return the same amount of keys and garage door openers. When the keys are turned in you can schedule a move-out inspection and you may choose to be present or not. The move-out will be compared to the initial move-in form to look for any notable differences. Anything requiring repair will be taken out of the security deposit if deemed beyond regular wear and tear.

  17. The law is very specific in regards to the use of your security deposit and it cannot be used for last month’s rent. Further, we are required to wait 14 business days before disbursing your deposit back to you in order to have finalized all transactions related to the home and your lease term.

  18. Please keep in mind we do have over 200 families in our homes and we work as hard as possible to stay current with any given situation. We will try to respond to any issue that may arise as quickly as possible. If you have contacted us and left a message or email we will get back to you as soon as possible. Calling the office number multiple times in a row will not render faster results. Please be courteous and know we probably dealing with many issues and yours will be addressed. If you have not received a call or email within 48 hours, please feel free to contact our office again to follow-up.

If you have any questions or concerns, please don’t hesitate to contact us. We are here to help you and will work as diligently as possible to take care of any of your needs or questions.
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